Your jewellery will always be boxed and beautifully wrapped in tissue paper, tied with a ribbon* and posted to you in a reusable and recyclable cardboard carton for transport purposes.
Domestic Shipping (Shipping within the UK)
All items are posted using Royal Mail.
All products are posted via Royal Mail International Tracked and Signed For.
How long will my order take
Some items are ready to post within 2 days, others need to be made to order and may take up to two weeks.
How long will delivery take?
You will be informed via email or text message (please supply your contact details) as soon as your order has been confirmed, made and dispatched; all available tracking details will be supplied at point of dispatch. Once dispatched please allow 7 working days for Royal Mail recorded (signed for) delivery. Royal Mail Special Delivery should arrive next day by 1pm, however if dispatched on a Friday delivery should be Monday by 1pm.
How is my order shipped
Domestic (United Kingdom) orders will be shipped via Royal Mail recorded (signed for) delivery or Royal Mail Special Delivery - both methods of delivery will require a signature.
Do you offer gift wrapping?
No I don't offer gift wrapping. However, every order is always wrapped in tissue paper and tied with a ribbon. If you dont want a receipt included with your order please tell me at point of sale.
Caring for your jewellery
All jewellery by Vanessa Miller Jewellery is made from sterling silver or gold (9ct 18ct or 22ct).
Take care when cleaning jewellery embellished with Keum Boo (pure 24 ct gold), gold plating or oxidised. Always use a soft jewellery polishing cloth. Avoid excessive rubbing & chemical polishing agents. As with all plated items over time it will wear where handled and polished excessively.
Contact me for replating/reoxidising your jewellery.
All Jewellery Care:
Keep jewellery clean & use a silver/gold polishing cloth.
Avoid tarnishing by minimising exposure to the air. Store jewellery in an airtight box/pouch suitable for jewellery.
Avoid swimming in the sea or pool with Jewellery on. Salt water & chlorine can damage it.
Lotions & perfumes can tarnish & damage jewellery also.
Repairs and Reconditioning
I am happy to repair and recondition jewellery purchased from Vanessa Miller Jewellery. Please contact me for current prices.
I dont know my ring size?
I can make most rings to any finger size. Please contact me with your requests.
Not sure of your finger size? For a small charge (£1 plus postage) I can post out a DIY ring sizer that is super easy to use.
Resizing a Ring
If you purchased a ring from my shop and it's the wrong size please contact me as most rings can be resized. First resize will be free, additional resizing will be charged at my going hourly rate. Please note you, the buyer, must cover all postage costs including return postage with appropriate level of insurance.
What materials do you use in your jewellery?
All my jewellery is made from Sterling Silver, fine silver, Gold (9ct, 18ct 22ct) and is hallmarked.
I'm allergic to Nickel. Does your jewellery contain Nickel?
All my jewellery is made from precious metals (gold and silver) and is nickle free as per current UK legislation, which came into effect in March 2013.
Is it hallmarked?
I am registered at Birmingham Assay Office. All jewellery is hallmarked as per current UK legislation, this means only gold items 1g and over in total weight and sterling silver 7.78g and over in total weight must be hallmarked.
If an item below the legal weight is requested to be hallmarked by the buyer, an additional charge will be applied. Please note this charge is nonrefundable.
Can I request a commission?
I am very happy to personalise or customise pieces from my existing collections.
How long does a commission take?
Bespoke orders/commissions may take between 6 and 12 weeks, sometimes longer sometimes less depending on design process, complexity, changes made to design at various points of the process and time of year. I aim to keep my customers fully informed throughout but if in the unlikely event you are unsure at any time please ask, I'm more than happy to help.
What form of payment do you accept?
Payment by Credit or Debit Card is accepted via Paypal, WIX payments or Etsy Payments. I do not accept payment by cheque.
RETURNS & REFUNDS
How do I return a faulty item?
Should your jewellery arrive faulty or damged please get in touch so a refund or replacement can be arranged. The cost of return postage and postage of replacement or repaired item will be covered by Vanessa Miller Jewellery.
Can I cancel an order?
Please get in touch ASAP If you would like to cancel your online order. Unfortunately if custom work or personalisation has been requested and work started and once your order has been dispatched I am unable to cancel or amend your order.
Please contact Vanessa Miller via the contact me page
Any Other Questions?
Please send me any other questions you may have via the contact me page.
European Union's General Data Protection Regulation (GDPR)
GDPR comes into effect on 25 May 2018 giving individuals in the European Union more transparency, rights, and control over how their personal information is used and processed by businesses.
When buying from me, the seller, I use the following methods to receive payment. Craft Fairs iZettle card reader, where you provide your email address and/or mobile number to receive your receipt via email or text message; via this website (www.vanessamillerjewellery.co.uk), WixPayments, iZettle Invoice an invoice will be received via email; Etsy via Etsy transactions or PayPal depending on payment method selected at checkout.
Please visit the individual data controllers identified (as listed below) to review their policy on keeping your personal information safe:
iZettle and iZettle Invoice: https://www.izettle.com/gb/help/articles/2258543-how-izettle-processes-contact-details-of-cardholders
Wix Payments: https://wix.com
Vanessa Miller Jewellery
Vanessa Miller Jewellery takes the privacy of your information very seriously. This policy explains how and for what purposes I use the information I collect about you. Should you have any queries please contact me via the contact form and I will do my best to answer your questions.
In order to operate my business the following information will be collected from you:
o Your name, address, email address and phone number when making a purchase;
This information will be collected from you so that I can:
o process orders/payments submitted by you
o to communicate with you about your order
o verify your identity where necessary
o to fulfill your order
o check the progress of orders in the postal system UK and/or International
o obtain views or comments on the service I provide
o contact winners of any competitions or special offers I may run from time to time
o carry out marketing analysis and make general improvements to my Sites
o for the purpose of Tax and providing evidence of transactions to HMRC Tax Office
I will not use your information to:
o send you information about my products and services - to keep updated please follow me on social media
I will share this information with:
o No-one outside of www.vanessamillerjewellery.com or www.vanessajewellery.etsy.com as is necessary for the above purposes without your specific permission
o Other than as stated above, unless required to do so by law for example, if required by a court order or for the purposes of the prevention of fraud or any other crime, I will not disclose any of your personal information without your permission.
To ensure your personal data is kept secure at all times all devices, computers, laptops, mobile phones I use for my business purposes are either encrypted, password or passcode protected with all firewalls and antivirus software updated weekly or more frequently as required, and all files password locked. Any printed documents such as receipts are held in a locked cabinet and will only be used as stated above. I ensure all security is the best it can be to mitigate any potential risks and safeguard your privacy from unauthorised access and improper use.
Third party web sites
I cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Sites. I highly recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
If you have linked to this website from a third party site, I cannot be held responsible for the privacy policies and practices of the owners or operators of that third party site, I highly recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Transferring your information outside of Europe
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. Outside of the European Union ("EU") data protection laws may not be similar to those within the UK.