Jewellery can be purchased two ways either through my Etsy shop (to be directed there please click here: Shop) or purchased via this website.
To order through this website please order via the contact form quoting the name of the piece you wish to purchase. Once your order has been received you will receive an email/phone call to confirm your details, followed by an emailed invoice with instructions as to how to make a secure payment.
All work is posted using Royal Mail Special Delivery. International orders (within the EU only) are posted via Royal Mail International Tracked and Signed For.
I aim to get orders made and delivered within 2-3 weeks. However sometimes, as it is just me designing and making, this may be a little longer depending on size of order, number of orders, exhibitions and time of year - I will communicate with you at all times so you are never left in the dark. If your order is for a special occasion, please let me know and I will do my upmost to get it posted to you in time. International orders please allow an additional 4-8 weeks for delivery - however actual delivery time is outside of my control and may take longer depending on customs/local delivery lead times. I cannot be held responsible for any non-delivery or delays due to customs or supplied incorrect address. Any taxes charged is the buyers responsibility.
Orders placed online may be collected direct from me wherever I am exhibiting - please let me know before you place your order; all orders must be paid for in full before collection.
I am at the workshop almost everyday and am contactable via the contact page at all times - I am very responsive and aim to respond within 24 hours (Monday to Friday) although usually respond within 2 - 3 hours but this depends on how busy I am.
Unfortunately, I am currently unable to allow visitors/customers onsite to collect orders.
I am very happy to accept special makes, contact me with your requests.
to request a pdf of my trade prices please email me direct on venmiller @ outlook .com
Bespoke orders/commissions maybe cancelled within 72 hours of invoice sent. Once full payment has been received work will commence and cannot be returned or refunded. All other online sales may be returned unworn and in original packaging (including any paperwork) contact me within 10 days from when received if you wish to make a return. Please Note: it is the responsibility of the customer to pay for the correct level of postage to return the product(s) to me. Refunds will be issued within 5 working days of receipt of and inspection of return. I cannot be held responsible for any misuse. I manufacture all products to a high standard and I can only refund for manufacturing defaults at my discretion. Earrings and other invasive body jewellery cannot be returned unless faulty and a replacement will be sent to you.